Cancellation & Refund Policy

Last updated: 20 October 2026

Digital products cannot be returned

All our products are digital downloads (PDF files). Once your library has been delivered — the download link is shown on screen after payment and sent to your email — the purchase cannot be returned, exchanged or refunded, because digital files cannot be taken back once delivered. Please read the product page carefully before you buy.

When we refund

• Not delivered: if your payment was successful but you did not receive access to your library, email support@99digitals.in with your Payment ID (it starts with pay_) within 7 days of payment. We will send your library; if we cannot deliver it within 48 hours of your email, we refund the full amount.
• Charged twice or failed order: if you were charged more than once for the same order, or money was debited but the order did not go through, we refund the extra or failed payment.

Damaged files

If a file is damaged or will not open, write to us with the book name — we will send a working copy.

How refunds are paid

Approved refunds are sent to the original payment method through Razorpay and usually reach you within 5–7 working days.

Cancellation

Access is delivered instantly after payment, so an order cannot be cancelled once payment is complete.

Orders placed before this version of the policy was published keep the refund terms that were shown when they bought.